Hey There! Got some burning questions? Take a look at our FAQ and see if you can find what you need!

 

DO YOU HAVE A STORE I CAN VISIT?

chack.ziv.com is exclusively online! This means we can serve customers all across the the United States but unfortunately we don't have a physical location where you can come and try on garments before buying.

 

WHAT I HAVE TO DO WHEN I NEED YOUR SUPPORT?

please contact us at:

E-mail: service@bracesley.com.

Phone number: +1 (855) 897-9898

and we will assist you shortly.

 

HOW DO I USE A COUPON CODE?

In step 1 of the checkout process, you will have the opportunity to enter any promotional or coupon code you may have in a blank at the top right of the page. The special savings will be reflected in your total price once you press on the 'Apply' button.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Please refer to our Shipping page for full details and information on shipping.

DO YOU SHIP TO INTERNATIONAL DESTINATIONS?

Not all, the list of the store that can ship in international destenations:

United States,Mexico Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City, South Africa, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Australia, New Zealand, Israel, Hong Kong SAR, Japan, Malaysia, Oman, Qatar, Singapore, South Korea, United Arab Emirates, Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Ireland, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain.

I DIDN’T RECEIVE AN ORDER OR SHIPPING CONFIRMATION. WHAT SHOULD I DO?

We’re sorry to hear that. It’s possible the email has gone to your junk folder or maybe we have an incorrect email address for you. If this happens, please contact us straight away so we can verify whether the order has been placed and resend your confirmation.

I RECEIVED AN INCORRECT OR DAMAGED ITEM--WHAT SHOULD I DO?

Oh no! We are so sorry to hear about that, but happy to help. Please contact us so that we may send you a new item or offer credit for your purchase.

WHERE DO I SEND RETURNS?

Please refer to our Returns page for full details and information on returns.
link: https://bracesley.com/policies/refund-policy.

 

 

 

SHIPPING

FREE SHIPPING when you spend over $69

In our rare cases includes an 11 extra delivery days during COVID-19. And you can check with the tracking number where your purchase is.

Orders under $69 in U.S: Flat rate charge of $4.99 for 10-24 buissnis day.(rare cases 35 business days)
Orders under $69 in U.S: Flat rate charge of $6.99 for 14-24 buissnis day.(rare cases 30 business days)
for further detiels about shipping we recoomend you to visit our shipping policy.

If you have any further questions, don't hesitate to contact us at service@bracesley.com.